Posts Tagged ‘customer relationship management’

Attention: Your expertise is about to expire

By Ross Shafer. In the old days, people hoarded knowledge as a hedge against colleague competition or obsolescence. But the shelf life of knowledge and expertise is short-lived in the fast-paced environment of the 21st century. Be careful not to let yourself go beyond your expiration date. Here’s what...
September 24th, 2009 | 01 (5) 2009 / html, FREE articles, Learning | Read More

Shift of knowledge power to the smart customer

By Sean McPheat MTD Sales Training. Here’s an ‘intercepted’ message from Sean McPheat – known as the ‘UK’s #1 authority on modern day selling’ – to the typical sales professional beleaguered by demands of today’s informed buyer. McPheat tells entrepreneurs and their people how they...
April 12th, 2009 | 01 (1) 2009 / html, Choosing, FREE articles | Read More